Lost-to-follow up

This section includes mailer and letter templates, created to re-engage with clients who have dropped out, or whose status is ‘not quit’ or ‘unknown’. The mailer reassures the client that it is normal to need more than one attempt and encourages them to use their experience to give quitting another go. The mailer should be sent with a letter that invites the client back into the service at a time that is convenient. All templates can be easily adapted to include local contact information and logos.

 

LOCAL TOOLKIT – TEMPLATES

Resource Spotlight

  • Smokefree Guide

    The main guide to helping smokers quit for good.

  • Calendar

    This 28 day quit plan helps smokers prepare for the key stages of quitting.

  • Support Guide

    More info on the free support services available such as local NHS Stop Smoking Groups and NRT.

  • Health and wealth wheel

    Rotating wheel, which shows the benefits to your health and pocket when you quit smoking.

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